A hospital patient demands the assistance of healthcare personnel. Press the On-Demand button, which sends a request for attention to the manager's field app and, in turn, to the control centre. The task is automatically registered in the system: "Pending". The person in charge of responding to the request notifies, via the app, that the subject is "Being attended", which is also reflected in the control centre panel. Once the incident has been addressed, the person in charge completes a checklist associated with the task protocol and marks it as completed. Immediately, the task changes status again, this time to "Completed". Furthermore, in the BackOffice, all the information has been recorded (changes in status, history, response time, distances travelled...).