The main challenge faced by Sareb was to improve the management of the maintenance of more than 160,000 properties in order to enhance their value even further.
The objective was to respond to the complex management process involved in such a large volume of assets and to involve various stakeholders in the processes. In addition to the coordination with the real estate managers with which Sareb works (Haya, Altamira, Solvia, Servihabitat), coordination of the management of the various tasks (maintenance, security and reporting) with the facility services companies that are responsible for carrying out these services on the ground is also required.
To this end, Sareb’s CheckingPlan environment connects with those of the various providers (servicers, facility companies and specific service providers that manage incidents in middleware with Sareb’s environments).
Sareb sought to optimise the control of the processes, the classification of the information and speed up the obtaining of basic reports.
The review of the process by CheckingPlan’s consulting team identified Sareb’s needs to deploy specific solutions and the correct modelling of the data, a key phase of the process.
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“The most critical asset maintenance processes have been implemented in CheckingPlan, adapting the tool to Sareb’s needs through weekly meetings in which we work together with its team with the aim of streamlining, optimising and extending its functionalities”
The platform is adapted to the language used by Sareb and is parameterised through exhaustive organisation and specific developments to optimise data loading and reporting by technical staff through field apps.
In the data modelling phase, the consultants focused on understanding what the entity needed in order to provide a simple management solution.
Flexibility and integration capabilities
CheckingPlan integrates with different management systems. On the one hand, with the master data coming from Sareb through synchronisation with its various databases and with the Sareb Responde support channel for the automation of management and citizen service tasks. In turn, Sareb’s CheckingPlan environment connects with that of the various providers.
Different management roles
Users are classified into groups, which allow permissions to be set to configure access to projects, areas and reports. Permissions can be configured on a user basis or on the basis of access devices.
Questionnaires associated with services
Services are created with associated questionnaires and statuses (which is the flow of statuses that need to be taken into account and vary according to the process). In this way, the platform registers the information entered by users in real time and classified in the corresponding property file.
From the web environment, maintenance visits are scheduled for technicians (included in the monthly intervention schedule), who receive a list of the assets to be visited in the app. On arrival at the asset (geo-referenced), the technician has access to the schedule with the tasks to be carried out (in addition to completing the checklist, they can attach images, sign the work report and register incidents).
Cuestionarios asociados a servicios
Los servicios se crean con cuestionarios y estados asociados (que es el flujo de estados que son necesarios tener en cuenta y varían según el proceso). De este modo, la plataforma registra la información introducida por los usuarios en tiempo real y clasificada en la ficha del inmueble que corresponda.
Documentary cleaning of each property
All the information relating to the same asset is collected in a single file in an updated and structured way and records the GPS coordinates, displays the pending documents, those that are about to expire and reports on that property, as well as a direct link to the land registry.
Traceability of activities
The traceability of the activities carried out on each property makes it possible to know which person carried out the last activity on an asset and the date. This is critical when the management involves different suppliers and when there’s a high volume of properties.
From any of the web and app environments, users can create, manage and track incidents.
The questionnaires, previously configured from the back-office, are associated to the services/visits. When the technicians carry out the tasks, they are recorded against the property.
Management of adaptations
Through the platform by means of the organisation and control of information: cost control, application tools, control of adjustments and requested documentation, etc.
Configuration and management of maintenance services (preventive and corrective) linked to specific forms for monitoring and quality control, generating automatic visit reports.
Management of adaptations (document management geared towards sales), rentals (analysis of the property’s rental potential and attention to incidents in rented properties) and territorial (administration by zones, relevant information for the appraisal of each property managed directly by Sareb, etc.).
Surveillance patrols, registration of patrols and incidents, asset security data, vandalism warnings, occupation attempts. Periodic import of alarm reports.
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