«FAMA possesses a fundamental advantage: a human team entirely dedicated to a specialty, facility management. This dynamic, youthful, and proactive team takes the lead, adding value by proposing more than initially envisioned. They present innovative solutions and seamlessly adapt to the requirements we set for them».
- Real estate inventory.
- Integration with the UCM directory.
- Organizational structure and cost centers.
- Ongoing support.
- Access to suppliers (with visibility restrictions).
- Integration with SAP.
- Portal providing PDI/PAS staff with access for service requests.
«FAMA considers it crucial to complete the entire process loop, starting from the moment a user logs an incident, through the manager ordering the necessary work, to the supplier executing it for resolution. This approach ensures that the knowledge generated by the platform is effectively utilized for decision-making and predictions, taking into account factors such as response times and the frequency and type of incidents».
«The fact that FAMA prioritized activity and space management, coupled with its extensive experience in Spanish public organizations, allowed us to communicate effectively. FAMA understood the challenges faced by other clients and had a wealth of configuration options to meet the specific needs we had at UCM».