Recording of incidents
Headquarters and Showroom
Classification of incidents
Management by FS companies (Facility Services)
Other processes until resolution
After a successful initial implementation in Spain, TENDAM has extended the implementation of FAMA to its stores in Mexico to:
Manage maintenance notifications by specialized Facility Services providers.
Incorporate budget authorizations for the execution of works into the platform.
Serve a total of almost 830 points of sale in Spain and Mexico.
In response to the identified needs, the decision was made to implement the comprehensive Facility Management tool, FAMA AFM, in its cloud computing mode (Software as a Service), based on the following modules:
«The FAMA AFM Technology Platform has provided Tendam with a unified channel for comprehensive corrective maintenance management, streamlining notifications for almost 800 stores and subsequent management by Facilities Services providers. Additionally, it gave us the crucial advantage of integrating subsequent data analysis into a single platform, essential for a Maintenance Department handling such a large volume of management processes»
Recording of corrective maintenance operations conducted in TENDAM's stores (Spain and Mexico) since system implementation, implemented by a total of 23 external suppliers to TENDAM.
«FAMA has empowered Tendam to conduct comprehensive management, control, and to set up a central register of incidents, as well as requests for various services to suppliers. It truly serves as a solution by consolidating everything on the same platform, particularly for subsequent data analysis and historical data»
Do you need a technological tool that comprehensively manages the maintenance of your company?