The client: Tendam Global Fashion Retail Group
Tendam stands out as one of Europe's prominent fashion companies within the specialty chain sector. Established in Madrid in 1880, the company has a global presence in 80 countries with 1,836 outlets. The transition from the former Grupo Cortefiel to its current name, Tendam, occurred on April 17, 2018.
Presently, Tendam boasts a diverse portfolio of brands, including Women'secret, Springfield, Cortefiel, Pedro del Hierro, Hoss Intropia, Slowlove, High Spirits, Dash and Stars, and OOTO. Additionally, the company manages the Fifty Outlet stores and collaborates with over 125 third-party brands through its multi-brand platforms. To facilitate its operations, Tendam has established international buying offices in Spain, Hong Kong, and India. The distribution network is centralized in the logistics platform in Madrid, complemented by another facility in Hong Kong. These centers efficiently supply both owned stores and franchises worldwide.
Tendam's Maintenance area needed to optimize the management of corrective maintenance notices from all its points of sale, first in Spain and then in Mexico, as well as their subsequent sending to the corresponding Facility Services (FS) provider.
Previously, this management depended on the FS provider's tool, which generated a high workload for Tendam's Maintenance area and a great risk of information loss when a change of supplier occurred.
Therefore, it was key to implement a technology that would optimize the control and management of maintenance notifications.
The challenge
Recording of incidents
Store network
Headquarters and Showroom
Call Center
Classification of incidents
Management by FS companies (Facility Services)
Other processes until resolution
After a successful initial implementation in Spain, TENDAM has extended the implementation of FAMA to its stores in Mexico to:
Manage maintenance notifications by specialized Facility Services providers.
Incorporate budget authorizations for the execution of works into the platform.
Serve a total of 854 points of sale in Spain and Mexico.
«I would definitely recommend FAMA. Mainly because of the solution it provides us in the operation of our stores and, above all, because we have great support from the team that is adaptable, always available, at all times»
The solution
In response to the identified needs, the decision was made to implement the comprehensive Facility Management tool, FAMA AFM, in its cloud computing mode (Software as a Service), based on the following modules:
Point of Sale Inventory
Report generation
Document management
Corrective maintenance
Supplier channel
Request channel
Business process management
Web portal and communication channel
«The FAMA AFM Technology Platform has provided Tendam with a unified channel for comprehensive corrective maintenance management, streamlining notifications for more than 850 stores and subsequent management by Facilities Services providers. Additionally, it gave us the crucial advantage of integrating subsequent data analysis into a single platform, essential for a Maintenance Department handling such a large volume of management processes»
Results
Recording of corrective maintenance operations conducted in TENDAM's stores (Spain and Mexico) since system implementation, implemented by a total of 23 external suppliers to TENDAM.
«FAMA has empowered Tendam to conduct comprehensive management, control, and to set up a central register of incidents, as well as requests for various services to suppliers. It truly serves as a solution by consolidating everything on the same platform, particularly for subsequent data analysis and historical data»